Planet Gates aims at creating a safe and secure online marketplace where buyer protection is guaranteed. We have an enhanced system that makes it easy to ensure the security of buyers. It is for this that we have a return and refund policy so that buyers can get refunds if they do not receive their orders, receive them late or if the item(s) received to not match the description given.
You get partial or full refunds depending on whether you are keeping or returning the item(s). We also intervene in case the buyer does not come to a satisfactory agreement with the seller. Buyers are required to lodge a complaint with Planet Gates where the matter is solved based on the acquired evidence.