Frequently Asked Questions
Please read our FAQ before sending us a message.
Planet gates offers free shipping worldwide in many countries. In other areas, shipping costs apply.
We accept payment by PayPal only which is the fast and secure method of payment
The delivery time is as follows:
Free shipping 20 – 35 days on economic
10 – 20 days on registered post
3 – 7 days on DHL
More exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, addresses.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.