Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Planet gates offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Which payment methods are accepted in the Online Shop?

We accept payment by PayPal only which is the fast and secure method of payment

How long will delivery take?

The delivery time is as follows:

Free shipping 20 – 35 days on economic

10 – 20 days on registered post

3 – 7 days on DHL

More exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, addresses.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

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